- Expertise in Ericsson Products and Solutions:
- In-depth understanding of Ericsson's product portfolio, including telecommunications equipment, software solutions, and services.
- Specialized knowledge in specific Ericsson technologies such as 5G, LTE, cloud infrastructure, network management systems, etc.
- Stay updated with the latest developments and advancements in Ericsson's offerings and industry trends.
- Technical Guidance and Support:
- Provide technical guidance, support, and advice to internal teams, customers, and partners.
- Assist in product design, deployment, configuration, and troubleshooting activities.
- Serve as a point of contact for resolving complex technical issues and escalations.
- Solution Design and Implementation:
- Collaborate with sales and pre-sales teams to understand customer requirements and design tailored solutions.
- Participate in solution architecture design, feasibility studies, and proof-of-concept demonstrations.
- Support solution implementation, integration, and testing activities.
- Training and Knowledge Sharing:
- Develop and deliver training sessions, workshops, and technical documentation for internal and external stakeholders.
- Act as a mentor to junior team members, sharing expertise and best practices.
- Contribute to knowledge management initiatives by documenting lessons learned, technical insights, and solution blueprints.
- Customer Engagement and Relationship Management:
- Build and maintain strong relationships with key customers and partners.
- Act as a trusted advisor, understanding their business needs and providing strategic recommendations.
- Gather feedback and insights from customers to drive product improvements and innovation.
- Collaboration and Cross-functional Leadership:
- Work closely with cross-functional teams such as product development, marketing, and operations to drive business objectives.
- Lead technical workshops, review meetings, and collaborative sessions to align on goals and strategies.
- Champion a culture of innovation, continuous improvement, and knowledge sharing within the organization.
- Industry Thought Leadership:
- Represent Ericsson at industry events, conferences, and forums as a subject matter expert.
- Contribute to thought leadership initiatives through whitepapers, articles, and speaking engagements.
- Stay engaged with industry standards bodies, academic institutions, and research communities to drive innovation and thought leadership.
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