Network Operation Center
GLOBAL DELIVERY CENTRE (GDC)
GDC is a Genesis Technology’s UK-based remote centre that offers technical support for all technologies and equipment to ensure that your systems are running at optimal performance. Our team of experts is available 24/7 to help you with any issues, and we provide end-to-end support for all project aspects. We offer proactive monitoring and maintenance services to prevent disruptions to your business operations, and our services are tailored to meet your specific needs. We believe in building long-term relationships with our clients by providing reliable and cost-effective solutions that meet their evolving business needs.
MONITORING AND SURVEILLANCE
Monitor and analyse systems, networks, and applications to detect anomalies, potential security threats, and performance issues, to ensure that all systems are running smoothly and to identify and respond to issues as quickly as possible.
INCIDENT MANAGEMENT
Manage security incidents and responding to them in a timely and effective manner, includes identifying the incident, containing its impact, investigating its cause, and implementing measures to prevent future incidents.
PERFORMANCE MANAGEMENT
Monitor and optimise the performance of systems and applications to ensure that they meet defined performance requirements. This includes measuring and analysing system performance, identifying and addressing bottlenecks, and optimising system resources to achieve maximum efficiency.
CONFIGURATION AND COMPLIANCE MANAGEMENT
Manage the configuration of systems and applications to ensure that they comply with relevant policies, regulations, and standards, includes tracking configuration changes, implementing controls to enforce compliance, and auditing systems to ensure that they remain compliant over time.