Key Objectives/ Deliverables
- Leads delivery of projects into customer in agreed timelines and to budget.
- Develops and grows business opportunities and solutions to customer.
- Owner for accountability and deliveries and customer expectations, vertical owner
- Responsible for adherence to the budgets and profitability
- Customer satisfaction and interfacing with customers for escalations, and project related issues
- Monitoring of KPI and SLA, and to give support at governance meetings with the customer.
- Responsible for KPI of Assistant Project Managers and Project Coordinators
- Manage resource utilization
- Identify opportunities and gaps with the Programme manager to develop the skills matrix and resources platforms
- Field force monitoring.
- Financial and commercial accountabilities
- Full P&L accountability, including RFQ estimation and project planning.
- Cross utilisation of skills and resources
- Daily, Weekly, Monthly reporting and analysis
- Planning and forecasts
- Skills identification and development
- Support in recruit and development of engineers and build a strong, competent team.
Person Specifications
- Must have a demonstrated background in UK Telecommunications Network Service Management and have managed large operational contracts working to agreed performance levels.
- It is essential that they can communicate well on both paper and at ease in face-to-face situations.
- Demonstrate ability to prioritise tasks and deliver under pressure.
- Strong fault finding and problem-solving skills.
- Proven P&L success
- Proven network in the UK Telecoms sector
- Professional and able to work harmoniously within and between teams.
- Flexible and willing to take on new tasks and challenges.
- Minimum 15 or equivalent recognised telecoms qualifications or 10plus years relevant related experience of the UK Industry
- Advanced office administration skills, Microsoft Word, Excel, Access and Outlook
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