Operation & Maintenance
Back Office Support
Supporting our clients 24/7 365 days a year, our specialist teams of back office engineers work around the clock to deliver a reliable support services including:
- Network Monitoring
- High level technical support and troubleshooting
- Engineer dispatch and access booking
- Optimisation services
- Coding and script building to drive automation and reduce client costs
- Business process improvement
- Reporting & data analysis
- Service Desk capability
- Technical training services
Reactive & Pro-Active maintenance
We recognise that efficiently and effectively resolving mission critical system faults and failures within client networks is essential to minimising network outages.
We operate a range of demanding customer service level agreements (SLA) with attendance and fault fix time to ensure we maximise network availability for our customers.
We have experienced field maintenance teams with all the necessary tooling, health & safety certification, security vetting and site access requirements
Upgrades & Network Refresh
As new technologies are deployed across Operator networks, end-of-life and legacy equipment can become more and more costly to maintain.
Genesis can provide survey, decommissioning and recovery of obsolete equipment and upgrade existing sites providing continued improvements in the delivery of strong, secure mobile networks to meet the future needs of Operators and their customers ensuring the widespread availability of reliable mobile services to keep people and businesses connected wherever they live, work and travel.
Audit & Compliance
Providing a safe workplace not only protects employees from injury and illness, it’s been proven to reduce costs, lower employee absence and turnover, increase productivity, optimize performance, and can positively reflect a company’s reputation by showing that the company is doing their part when it comes to corporate responsibility.
Genesis take Occupational Health & Safety, Quality Management and Environmental Management seriously.
We are ISO45001, ISO9001 & ISO14001 accredited and our team ensures that all our work carried out for our clients is subjected to a regular routine of audits to ensure compliance with Health and Safety legislation & best practice.
